Our lovely support team is currently getting back to customers within 1 working day or less. 

We're working hard behind the scenes to ensure your orders reach you as seamlessly as possible
but with ongoing changes due to recent weather conditions, Brexit and COVID-19 we do expect delays to some orders.
For answers to common questions on everything from delivery to billing - please see our Help Sections below.

Terms of service.


Welcome to our website.

We operate the website "We" are a company registered in England and Wales under company number 13766802 and with our registered office and trading address at 20-22 Wenlock road London N1 7GU. Our Tax UTR number is 11451 17560.

The use of this website is subject to the following terms of use :-

Please read these carefully before placing any order on If you disagree with any part of these terms and conditions, please do not use our website.

By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions.

The term ‘London Beauty LB’ or ‘Us’ or ‘We’ or ‘Our’ refers to the owner of the website West Room Aesthetics, whose registered office is available on request. The term ‘You’ refers to the user or viewer of our website. ‘Goods’ or ‘Products’ are those items which are displayed for sale on the Website.

The Terms and Conditions together with all our policies and procedures will be governed by and construed in accordance to the relevant United Kingdom law and the relevant courts of the United Kingdom will have exclusive jurisdiction. In using our website you agree to submit to these laws. We reserve the right change our terms and conditions without prior notice and would encourage you to review them as necessary. Changes are effective immediately on publication on this website. This does not affect your non-excludable statutory rights.

Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.


The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

We will endeavour to make available but cannot guarantee that it will operate continuously or without interruptions or be error free and can accept no liability for its unavailability.

Access to may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons reasonably beyond our control.


We will confirm acceptance to you electronically to the e-mail address you have given us on ordering. The order will then be fulfilled by the date set out in the email confirmation.

Payment can be made by any of the following methods: Visa, MasterCard, Maestro, American Express and PayPal.

Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card. If the issuer of your payment card refuses to pay or does not for any reason authorise payment to West Room Aesthetics, we will not be liable for any delay or non-delivery of merchandise.

Please note that we retain the legal ownership of all goods until full payment has been made by you and received by us.

Legal ownership of the goods will immediately transfer back to us if we refund any payment for the goods to you.

London Beauty LB reserve the right to cancel any order at any time providing no payment has been taken.

Please note that all products available on our website are for personal use only. You may not sell or resell any of the products.

We reserve the right to cancel or reduce the quantity of any orders that we believe may result in the violation of our Terms.

All product and service prices listed on the website are inclusive of VAT. When booking through our partners Timely, the initial price given is excluding VAT, which is then added back on at the checkout.


We deliver worldwide where permitted and to all UK mainland addresses, Scottish Highlands and Islands, Channel Islands, Isle of Man, Isle of Wight, Northern Ireland and the Republic of Ireland. We do not deliver to PO Box numbers or Freight Forwarding Companies.Please note, we do not deliver to the EU.

 If your order is placed before 12noon Monday to Friday, we aim to get it to you within 3-5 working days – Royal Mail/delivery service permitting. Orders within the UK are sent via Royal Mail Signed For First/Second Class. You will need to sign for your delivery, so please make sure you are available.

We do not deliver to post boxes.  Please allow a further 1-2 working days for AB postcodes, Scottish Highlands and Islands, Channel Islands, Isle of Man, Isle of Wight, Northern Ireland and the Republic of Ireland.

Overseas Deliveries overseas will also be sent by tracked mail and may be subject to a higher cost depending on weight. You may be asked to pay import duties and other customs charges in your country of residence. 

As some orders may weight more than the standard shipping permits the cost maybe higher. If this is the case we will advise you before sending.


If your order is being shipped outside the United Kingdom, customs charges and taxes may apply that you will need to pay directly. Liability of all charges, including return of any parcel(s) is your responsibility.

All estimated delivery times could be delayed by Customs entry procedures.


We endeavour to fulfil your order as placed and all goods are checked before shipping.

Please inspect your products upon receipt and check that everything specified on the delivery note is included.

You will be deemed to have accepted the order unless you notify us within 48 hours of receipt that there is a problem.

You can cancel the order in accordance with your cancellation rights and/or you return the goods in accordance with our returns policy.

If you fail to take such action, we are not obligated to accept any rejection by you of the merchandise at a later date.


Should you have a query or in the unlikely event of you making a complaint, please contact our Customer Care by sending an email to:



We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.


Any information provided on this website including information related to skincare, well-being and health is provided in good faith and should not be taken as being prescriptive. London Beauty LB will not accept responsibility for any injury or illness caused by failing to take proper medical advice or not following instructions properly. Any attempt to treat a medical condition should always come under the supervision of a qualified medical professional. Whilst we seek to provide as much information as possible about a product and its suitability, you are responsible for ensuring that it is suitable for your own needs, patch testing and avoiding products that include ingredients you are intolerant, sensitive or may react to.


To the fullest extent permitted by law and save as provided above, neither London Beauty LB , nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of London Beauty LB or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.

The limitations of liability in these conditions shall apply equally for the benefit of London Beauty LB  and any other associated company of London Beauty LB  as if references to London Beauty LB  included references to each such associated company.

While London Beauty LB  uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and London Beauty LB  will not be responsible for any errors or omissions or for the results arising from the use of such information.

While London Beauty LB  takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

Further, London Beauty LB  will not be responsible nor liable for your use of any other websites which you may access via links within this website. London Beauty LB  does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with London Beauty LB .

The entire liability of London Beauty LB  under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.

London Beauty LB  will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

London Beauty LB  may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of West Room Aesthetics.

No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.


You agree that all ideas, thoughts, queries, comments, suggestions or other information that you provide to London Beauty LB  regarding the site or products and services provided on the site shall be the property of London Beauty LB  and may be used by London Beauty LB  on a non-confidential and unrestricted basis, without compensation to you. You hereby grant London Beauty LB  a non-exclusive and royalty-free right to use, reproduce, modify, adapt, publish, sell, assign, translate, transfer, sub-license, create derivative works from, distribute and display the information in any form, media or technology, either alone or as part of other works.


This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. ALL RIGHTS RESERVED.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.


From time to time, this website may also include links to other websites of interest. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s) or have any affiliations with them. We have no responsibility for the content of the linked website(s).

Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.


At London Beauty LB  we value our customers and respect their privacy. All information we collect about you is held with the utmost care and security. Your visit to our website and your use of any of the services or features we provide is subject to our terms and conditions of which this privacy policy is part.

This privacy policy sets out how London Beauty LB  uses and protects any information that you give London Beauty LB  when you use this website.

London Beauty LB  is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

London Beauty LB  may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.



We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We use best practice firewall technology to ensure that all transactional information is protected to the highest standard. Transactional information includes any credit or debit card details and your personal contact information, together with any other names and addresses you provide when you place an order for delivery to another address, and your purchasing history. When you give us information it may be used for:

Correct and prompt delivery – The information you give us is necessary to enable us to fulfil your order, make sure it is delivered correctly and to maintain your account.

For effective and efficient customer service – We ask for your contact details, such as your email address and telephone number, to enable us to answer any questions you have about using our website and to notify you about the status of your order.

To keep you informed – we want to keep you up to date on our latest products, promotional offers and events. If you have agreed when you registered, we can inform you about these and other services and events we offer by email. There is also an opportunity to unsubscribe to this on our newsletters and communication. Alternatively, just drop us an email at

You will not be sent any unsolicited material unless you indicate that you want to receive details about products, offers and events when you register. We do not provide your personal details to other companies or individuals for their marketing purposes.

To seek your opinion – From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to inform new product development and to customise the website according to your interests.

From time to time we retain the services of other carefully selected and monitored companies and individuals to perform functions on our behalf in connection with the successful operation and continuous improvement of this website. Examples of these functions would include the processing of data to process your order and maintain your account including the authorisation and validation of credit or debit card transactions, the provision of delivery services and the analysis of data. These companies or individuals may be provided with access to your personal details in order to fulfil their function but may not use such information for any other purpose.



West Room Aesthetics complies with the EU GDPR (General Data Protection Regulation) 2018 and Data Protection Act, 2018.

We are committed to protecting the information we collect from you, which we use to enhance your experience of using our site and to provide you with the merchandise and services you request from us.



You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us:

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the EU GDPR (General Data Protection Regulation) 2018 and Data Protection Act, 2018. A small fee will be payable. If you would like a copy of the information held on you please email –

If you believe that any information we are holding on you is incorrect or incomplete, please write to the above address or email ( us as soon as possible. We will promptly correct any information found to be incorrect.


A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Contact Us

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Please send returns to our postal address: Boxere Global Ltd, 27 Sidney Road, Leicester, LE2 3JS. 

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